Taskix Operator and Provider Commercial Agreement
1. Contracting parties and incorporated order
This bilateral agreement is between SMARTEDTECH SL, as verified platform operator, and the provider identified with its legal details and authorized signature in ENT-02. It becomes effective only on execution by both authorized parties and completion of the required authority/financial schedules. Merely accepting PRO-01 or displaying a profile does not execute it.
2. Appointment and service boundary
The provider is engaged to offer local repair or professional task work. Price-setting, work rejection, schedule and subcontracting must reflect actual lawful working arrangements. Provider classification depends on law and real control, not this agreement's wording; maintain required trade licences, insurance, safety and consumer disclosures.
No employment, general agency, power to bind the operator, statutory licence or exclusivity arises unless expressly and lawfully agreed. Subcontractors require the permission and obligations in the order; the provider remains responsible for their authorized delivery. The operator supplies the described platform access and escalation functions; it does not promise bookings, revenue, certified outcomes or custody of customer funds.
3. Commercial schedule
ENT-02 must record fee type, rates, currency/tax, whether referral/subscription/commission, invoicing events, merchant/PSP, payout/settlement eligibility if any, reserves if lawful, refunds/reversals/chargebacks, responsibility and dates. An omitted rate means no commission or payout model may be activated, not a default unlimited deduction. Customer/provider payments must follow an approved licensed flow. No bank detail supplied for the operator authorizes payment of a provider or charity receivable.
4. Quality compliance disputes and authority
The provider supplies customer disclosures and sector-specific evidence before delivery and maintains current mandates, qualifications and insurance appropriate to the work. Complaints are routed to the actual supplier while the operator supports platform issues. The parties cooperate on incidents, recalls, disputes and statutory reporting without unbounded data sharing. Human review is mandatory for high-stakes and regulated actions. The customer agreement PRO-03 or valid online version PRO-04 must be accepted for the actual order.
5. Data and lifecycle
Each independent controller handles its own fulfilment records. Processing on another party's behalf requires DAT-01, completed TOMs, actual subprocessor list and lawful transfers. Return/export and retention responsibilities must be agreed at termination. Existing customer bookings/work survive only to the extent lawful and specified; stop new orders when a licence expires.
Platform-specific terms
Provider warranties, verification and indemnity
1. The provider represents and warrants on each day of the agreement that: it is validly established; it holds every licence, registration, insurance and qualification required by law to supply its services in each territory in which it offers them through the platform; the information in its listing is accurate, lawful and not misleading; it has the right to use every image, name, mark and content it uploads; and it complies with consumer, tax, health and safety, data protection and sector rules applicable to its supply.
2. The provider will upload evidence of licence and insurance on onboarding and on each expiry, and authorises the Operator to verify it with the issuing body. The platform automatically suspends publishing when an uploaded licence expires until a renewal is uploaded.
3. The provider indemnifies the Operator against all claims, fines, losses and reasonable costs arising from the provider's supply to customers, its breach of this clause, its content, or its tax obligations.
4. The Operator may remove a listing, suspend an account or withhold payout where it reasonably believes a representation is untrue, a legal requirement is unmet, a customer complaint indicates a safety risk, or a notice of illegal content is received. The provider may appeal under C11.
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Fees, taxes, payment provider and invoicing
1. Prices are those shown on the price page or order summary at the time of order. Prices for consumers are shown including applicable VAT; prices for business customers are shown excluding VAT unless stated. The Operator may change prices for future periods with at least 30 days' notice; a price change does not affect a period already paid.
2. Payments are processed by the payment service provider identified at checkout. The Operator does not store full card numbers. Bank transfer is available only where the order summary states so and only to the account stated on the invoice issued by the payee.
3. Where a provider is the seller, the provider's price, taxes, fees and refund rule apply to that supply; the Operator's platform fee, if any, is shown separately.
4. Invoices are issued electronically to the billing email on the account. Business customers agree to receive electronic invoices.
5. Overdue business invoices accrue interest at the statutory commercial late-payment rate and reasonable recovery costs; the Operator may suspend the service for a business customer on 7 days' written notice of non-payment.
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Ranking, sponsored placement and trader transparency
1. Listings are ordered by the main parameters stated on the listings page (for example relevance to the search, distance, availability, response time, verification status and user ratings). Paid placement, where offered, is labelled “Sponsored” and does not alter the stated organic parameters.
2. Each listing states whether the provider is a trader (business) or a private individual, so that you know whether consumer protection rules apply to the supply.
3. For providers, the ranking parameters, the effect of paid placement and the differentiated treatment of the Operator's own services (if any) are set out in the provider terms in accordance with Regulation (EU) 2019/1150.
4. Reviews are published only after a verified outcome (completed order or booking) and are not edited for content; the Operator may remove reviews that breach C10.
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Standard contract terms
Content, licence to Operator, moderation
1. You retain ownership of content you upload. You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, display, distribute and create derivative works of your content for the purpose of operating, promoting (listing content only) and improving the service, for the term of your account plus the period required for backup and legal retention.
2. You warrant that your content does not infringe third-party rights and is not unlawful.
3. The Operator may remove or restrict content that it reasonably believes is unlawful, infringes these terms or creates a risk to users, and will inform you of the reason and the review route.
4. All platform software, designs, models, trade marks and data compilations are owned by the Operator or its licensors. No licence is granted except as stated.
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Data roles
1. Platform data. The Operator is the controller of personal data processed to operate the platform: account, identity verification, acceptance records, payments, security, support, communications and analytics.
2. Provider supply data. Where a provider supplies services to a customer through the platform, the provider is an independent controller of the data it needs for that supply (booking, order, clinical, educational or professional records), and the Operator is a controller of the platform-level record of the transaction. Each party complies with its own obligations; neither acts for the other.
3. Processor services. Where the Operator processes personal data on behalf of a business customer under the customer's instructions (for example an enterprise tenant's employee data), the Data Processing Agreement (DAT-01) applies and governs; it is signed as part of the order.
4. Sharing between SET platforms. Personal data is not shared with any other platform operated by the Operator or its group unless you enable the specific destination in your settings. Enabling one destination does not enable others, and you may disable it at any time.
5. International transfers. Personal data is stored in the European Economic Area (or, for wellbridge.uk, the United Kingdom). Where a processor outside those areas is used, the transfer is covered by Standard Contractual Clauses or the UK Addendum/IDTA, listed in the subprocessor annex.
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Changes to the terms
1. The Operator may amend these terms for legitimate reasons: changes in law, in the service, in security or fraud prevention, in the payment provider, or to clarify wording. The Operator notifies you of material changes by email and in-product at least 30 days before they take effect (immediately where required by law or security).
2. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid period affected. Continued use after the effective date is acceptance; for major changes the service asks you to confirm acceptance at your next sign-in.
3. Every version is archived with its date and content hash at «public_route»/v/.
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Liability
1. Except for the excluded liabilities in paragraph 3, each party's total aggregate liability arising out of or in connection with the agreement in any contract year is limited to the fees paid or payable by the customer to the Operator under the agreement in the 12 months preceding the event giving rise to the claim.
2. Neither party is liable for indirect or consequential loss, loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data (except for the Operator's obligation to restore from its last available backup).
3. The limits do not apply to: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; the customer's payment obligations; a party's breach of confidentiality; a party's indemnity for infringement caused by its own content; or any liability that cannot be limited by law.
4. Service credits under the SLA are the customer's sole and exclusive remedy for service availability shortfalls.
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Governing law and forum
This agreement is governed by Spanish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the city of Barcelona have exclusive jurisdiction, without prejudice to either party seeking interim relief in any competent court.
Execution
+Complete the counterpart identity, signatory mandate, service/territory, fee schedule and signature/date fields in ENT-02. No signature is supplied by these documents. Countersigned bytes, identity/capacity evidence, version/hash and a signature validation trail must be kept separately from the online acceptance event.