Taskix Accessibility and Assistance Statement
1. Commitment and scope
1.1 This statement covers the public pages, the customer app (/app) and the provider onboarding and console (/provider) on taskix.net.
1.2 The Operator designs these journeys against WCAG 2.2 level AA and Royal Decree 1112/2018 where applicable: keyboard navigation, visible focus, meaningful headings and labels, text alternatives for images, readable contrast, status messages that do not rely on colour alone, and forms with error text linked to the field.
1.3 Legal documents and acceptance controls are presented as readable, operable text. A checkbox is never the only way to obtain the terms: every document is available at its /legal route and on request by email.
2. Conformance status
2.1 Taskix is in partial conformance with WCAG 2.2 AA. The Operator records known barriers, affected journeys and remediation priority in the accessibility backlog and reviews the backlog before each release.
2.2 Third-party components (payment provider checkout, electronic signature, map embeds) are supplied by their providers; the Operator selects providers that publish their own accessibility statement and offers an alternative route (clause 3) where a component blocks an essential action.
3. Assistance and alternative routes
3.1 If a barrier prevents you from posting a job, accepting a quote, uploading documents, exercising a right or contacting support, write to support@taskix.net stating the page, the action and the assistive technology used. A person at the Operator completes the action with you by email or telephone (+34 687 66 64 99) within 5 business days.
3.2 Do not include passwords, payment credentials or health information in an accessibility message.
4. Complaints
4.1 Accessibility complaints follow the complaints route in the Website Terms (PUB-04, clause 7). Public-sector users may also use the statutory accessibility complaint route of their administration.
5. Review
5.1 This statement is reviewed at each release that changes a user journey, theme, language or embedded provider, and at least once a year. The version and content hash of each revision are archived at /legal/accessibility/v/.
Platform-specific terms
Platform role: intermediary, not seller
1. The Operator operates a platform that enables users to discover, contact, book, order from or contract with third-party providers. The Operator is not a party to any contract between a user and a provider unless expressly stated on the order summary.
2. The Operator does not hold, custody or escrow funds for a provider's receivable unless a signed collection mandate exists and the order summary identifies the Operator as payment collector.
3. Providers are independent businesses or professionals. They are not employees, agents or partners of the Operator, and the Operator does not supervise their work, licensing or compliance except as expressly described in the provider verification section.
4. Nothing in this clause limits the Operator's own obligations in relation to its platform service, its own subscriptions or its own data processing.
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Trades and works orders
1. A quote accepted by the customer through the platform forms a works contract between the customer and the professional; the quote states scope, price, timing, deposit and cancellation terms.
2. Deposits, where used, are paid to the professional (or to the Operator only under a signed collection mandate) and are governed by the quote.
3. Workmanship disputes are first referred to the platform's complaints route (C15) and, if unresolved, to the competent consumer or court route; the professional's insurance details are available on request.
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Provider warranties, verification and indemnity
1. The provider represents and warrants on each day of the agreement that: it is validly established; it holds every licence, registration, insurance and qualification required by law to supply its services in each territory in which it offers them through the platform; the information in its listing is accurate, lawful and not misleading; it has the right to use every image, name, mark and content it uploads; and it complies with consumer, tax, health and safety, data protection and sector rules applicable to its supply.
2. The provider will upload evidence of licence and insurance on onboarding and on each expiry, and authorises the Operator to verify it with the issuing body. The platform automatically suspends publishing when an uploaded licence expires until a renewal is uploaded.
3. The provider indemnifies the Operator against all claims, fines, losses and reasonable costs arising from the provider's supply to customers, its breach of this clause, its content, or its tax obligations.
4. The Operator may remove a listing, suspend an account or withhold payout where it reasonably believes a representation is untrue, a legal requirement is unmet, a customer complaint indicates a safety risk, or a notice of illegal content is received. The provider may appeal under C11.
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