Taskix Service Specific Terms
Worker status and authority
No independent-contractor clause overrides employment or platform-work law.A nominal freedom in UI is not proof of substantive independence. Apply lawful worker information, contest and human-review rights where triggered.
Quote work and urgent requests
A request is not an accepted works order. The actual provider identifies scope, site, lawful qualification, safety constraints, total/tax and any emergency surcharge before commitment. Additional work/materials require the customer's informed agreement and evidence. No AI guarantees repair, safety, licence or availability.
Customer remedies and funds
Workmanship and consumer remedies remain with the real supplier. Explain deposits, cancellation, withdrawal, started work and defect remediation accurately; an urgent-call label does not waive every right. Use approved PSP flow with no unlicensed custody. Keep the operator plan/referral/commission distinct from the provider's service invoice.
Platform-specific terms
Platform role: intermediary, not seller
1. The Operator operates a platform that enables users to discover, contact, book, order from or contract with third-party providers. The Operator is not a party to any contract between a user and a provider unless expressly stated on the order summary.
2. The Operator does not hold, custody or escrow funds for a provider's receivable unless a signed collection mandate exists and the order summary identifies the Operator as payment collector.
3. Providers are independent businesses or professionals. They are not employees, agents or partners of the Operator, and the Operator does not supervise their work, licensing or compliance except as expressly described in the provider verification section.
4. Nothing in this clause limits the Operator's own obligations in relation to its platform service, its own subscriptions or its own data processing.
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Trades and works orders
1. A quote accepted by the customer through the platform forms a works contract between the customer and the professional; the quote states scope, price, timing, deposit and cancellation terms.
2. Deposits, where used, are paid to the professional (or to the Operator only under a signed collection mandate) and are governed by the quote.
3. Workmanship disputes are first referred to the platform's complaints route (C15) and, if unresolved, to the competent consumer or court route; the professional's insurance details are available on request.
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Provider warranties, verification and indemnity
1. The provider represents and warrants on each day of the agreement that: it is validly established; it holds every licence, registration, insurance and qualification required by law to supply its services in each territory in which it offers them through the platform; the information in its listing is accurate, lawful and not misleading; it has the right to use every image, name, mark and content it uploads; and it complies with consumer, tax, health and safety, data protection and sector rules applicable to its supply.
2. The provider will upload evidence of licence and insurance on onboarding and on each expiry, and authorises the Operator to verify it with the issuing body. The platform automatically suspends publishing when an uploaded licence expires until a renewal is uploaded.
3. The provider indemnifies the Operator against all claims, fines, losses and reasonable costs arising from the provider's supply to customers, its breach of this clause, its content, or its tax obligations.
4. The Operator may remove a listing, suspend an account or withhold payout where it reasonably believes a representation is untrue, a legal requirement is unmet, a customer complaint indicates a safety risk, or a notice of illegal content is received. The provider may appeal under C11.
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