Taskix Provider and Customer Online Order Terms
1. Actual parties and formation
This agreement is between the customer and the actual local repair or professional task work provider identified in the specific order. SMARTEDTECH SL acts only in the platform role expressly identified in that order; it is not a substitute seller or professional. Identify customer capacity (consumer/business/institution) and each party's representative. No preliminary conversation, AI estimate, provisional hold or enquiry alone forms a final agreement.
2. Service specification
A works order specifies job site, scope, material/labour/urgent surcharge, estimates versus binding total, timing, acceptance, defects/remedies, cancellation and actual tradesperson.
The executed order must include description, location/dates, deliverables, service personnel/licence where relevant, price and taxes, payment/deposit terms, actual merchant, dependencies, customer obligations, cancellation/refund and complaint contact. Work beyond scope requires an authorized change. Where a written professional engagement or formal signature is required, a generic account checkbox is insufficient.
3. Performance and consumer protection
The provider must perform lawfully, with the required professional care and actual permissions. Availability or condition claims must be evidence-based; no blanket as-is term removes statutory consumer conformity, warranty or service rights. The provider informs the customer promptly about material failure and offers the legally required remedy. CUS-02 applies only to the actual service and jurisdiction, with the provider identified as the trader where appropriate.
4. Data evidence and disputes
The parties receive the unaltered order and agreed terms on a durable medium. Necessary fulfilment data goes only to the authorized parties. The provider and operator disclose their distinct controller/processor roles; confidential professional or health records are not made public. A complaint does not authorize the platform to make a binding professional/legal decision. Preserve evidence, seek human resolution and retain statutory court/regulator access.
Platform-specific terms
Contract formation and acceptance evidence
1. A contract for the platform service is formed when the Operator records your acceptance of the applicable terms through the acceptance control shown to you (an unticked checkbox, an order button labelled with an obligation to pay, or an electronic signature) and, for paid services, when the payment provider confirms payment.
2. The Operator keeps an append-only record of the document identifier, version, content hash, date, time and acceptance method. You may request a copy of the record and of the accepted version at any time at «contacts.legal.address». Each version is archived at «public_route»/v/«version».
3. Acceptance by a person acting for an organisation is a representation that the person is authorised to bind that organisation. Where the Operator requires verification of that authority, the service for the organisation is not activated until verification is complete.
4. The Operator may rely on an electronic signature produced through its signature provider as the signature of the signatory under Regulation (EU) No 910/2014 and, for the UK, the UK eIDAS regulation.
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Statutory withdrawal and refunds
No withdrawal right applies. Refunds are governed solely by C05 and the SLA credit clause.
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Standard contract terms
Content, licence to Operator, moderation
1. You retain ownership of content you upload. You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, display, distribute and create derivative works of your content for the purpose of operating, promoting (listing content only) and improving the service, for the term of your account plus the period required for backup and legal retention.
2. You warrant that your content does not infringe third-party rights and is not unlawful.
3. The Operator may remove or restrict content that it reasonably believes is unlawful, infringes these terms or creates a risk to users, and will inform you of the reason and the review route.
4. All platform software, designs, models, trade marks and data compilations are owned by the Operator or its licensors. No licence is granted except as stated.
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Data roles
1. Platform data. The Operator is the controller of personal data processed to operate the platform: account, identity verification, acceptance records, payments, security, support, communications and analytics.
2. Provider supply data. Where a provider supplies services to a customer through the platform, the provider is an independent controller of the data it needs for that supply (booking, order, clinical, educational or professional records), and the Operator is a controller of the platform-level record of the transaction. Each party complies with its own obligations; neither acts for the other.
3. Processor services. Where the Operator processes personal data on behalf of a business customer under the customer's instructions (for example an enterprise tenant's employee data), the Data Processing Agreement (DAT-01) applies and governs; it is signed as part of the order.
4. Sharing between SET platforms. Personal data is not shared with any other platform operated by the Operator or its group unless you enable the specific destination in your settings. Enabling one destination does not enable others, and you may disable it at any time.
5. International transfers. Personal data is stored in the European Economic Area (or, for wellbridge.uk, the United Kingdom). Where a processor outside those areas is used, the transfer is covered by Standard Contractual Clauses or the UK Addendum/IDTA, listed in the subprocessor annex.
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Changes to the terms
1. The Operator may amend these terms for legitimate reasons: changes in law, in the service, in security or fraud prevention, in the payment provider, or to clarify wording. The Operator notifies you of material changes by email and in-product at least 30 days before they take effect (immediately where required by law or security).
2. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid period affected. Continued use after the effective date is acceptance; for major changes the service asks you to confirm acceptance at your next sign-in.
3. Every version is archived with its date and content hash at «public_route»/v/.
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Liability
1. Except for the excluded liabilities in paragraph 3, each party's total aggregate liability arising out of or in connection with the agreement in any contract year is limited to the fees paid or payable by the customer to the Operator under the agreement in the 12 months preceding the event giving rise to the claim.
2. Neither party is liable for indirect or consequential loss, loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data (except for the Operator's obligation to restore from its last available backup).
3. The limits do not apply to: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; the customer's payment obligations; a party's breach of confidentiality; a party's indemnity for infringement caused by its own content; or any liability that cannot be limited by law.
4. Service credits under the SLA are the customer's sole and exclusive remedy for service availability shortfalls.
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Governing law and forum
This agreement is governed by Spanish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the city of Barcelona have exclusive jurisdiction, without prejudice to either party seeking interim relief in any competent court.
Signature and order record
+The order records each legal person, signatory/capacity, version/hash, price, acceptance time and applicable schedules. PRO-03 requires the appropriate signatures. For eligible standardized online orders, PRO-04 records an affirmative unticked acceptance plus the correctly worded payment/booking button and durable receipt; no signature is fabricated.
Online acceptance flow
Use this version only for a standardized transaction for which online affirmative acceptance is legally sufficient. Before the unticked checkbox show the actual trader, service/item, dates, total/tax, cancellation/withdrawal, merchant and all applicable schedules. The final button must state the actual payment or booking obligation. Record separate provider acceptance where required and send an unchanged durable confirmation. If the transaction requires a professional, negotiated or formal signature, route to PRO-03 instead; this click does not waive that requirement.