Taskix Institution Master Service Agreement
1. Institution and authorized order
The contracting institution and SMARTEDTECH SL execute ENT-02 for the actual Taskix service: fix and local service marketplace with independent service professionals subject to actual worker-status assessment. Specify legal personality, public/private status, country, signatory delegation, procurement/funding reference and authorized users. An employee account or generic partner checkbox does not bind a ministry, hospital, university, school, foundation or association.
2. Common institutional obligations
The institution defines lawful instructions, user entitlements, accessibility needs, permitted purposes and internal decision authority. The operator provides only the agreed functions, support and evidence, not a transfer of statutory powers or professional accountability. Use one isolated tenant boundary; configure approved departments/branches without cross-tenant leakage. Data processing schedules, integrations, hosting and exit must be agreed before real confidential records enter the service.
3. Education schedule
For a school/university customer, identify learner ages, guardian/capacity rules, child safeguarding, assessment and staff vetting, recording, accessibility, academic-integrity process and the body legally entitled to award credentials. A simulated faculty identity or catalogue label does not establish accreditation. Employment/admissions or other high-stakes decisions need the relevant human and legal safeguards. Do not open tuition/enrolment until the actual contracting and refund terms are approved.
4. Healthcare schedule
For a hospital/clinic customer, identify the clinical controller, authorized clinicians, Article 6 and Article 9 conditions, record retention, care protocols, emergency escalation, device/regulatory classification and DPIA. The platform does not become a clinician through this agreement. Staff access and data sharing require the appropriate licence, care authority and purpose. No guaranteed monitoring/triage service is implied by an AI tool.
5. Foundation association and NGO schedule
Identify the legal organization, governance/signatory powers, vulnerable beneficiaries, restricted donations/grants, audit/accountability and any fundraising registration. A subscription discount is not charitable registration or a tax-deductible gift. Funds and beneficiary data may not be diverted to unrelated purposes or commercial lead scoring. Consent and safeguarding for beneficiary stories/images are independently assessed.
6. Government and public authority schedule
Record the lawful procurement route, delegation, budget, security classification, records/accessibility and statutory disclosure obligations, approved subcontractors and audit/exit rights. Do not promise confidentiality that contradicts access-to-information law. No software acceptance delegates a statutory decision, enforcement or benefits power. Public-law jurisdiction and mandatory terms override the standard Barcelona business clause where required.
7. Data performance and exit
DAT-01 applies to genuine processing on behalf, with completed security, recipient and transfer schedules. Independent-controller duties remain separate. ENT-02 sets real, measurable service/support/recovery commitments; service levels and credits are those in clause C26 as completed in the signed order. Set data export formats, migration assistance, deletion and lawful holds before go-live. Preserve necessary acceptance/audit proof without retaining sensitive content indefinitely.
Platform-specific terms
Contract formation and acceptance evidence
1. A contract for the platform service is formed when the Operator records your acceptance of the applicable terms through the acceptance control shown to you (an unticked checkbox, an order button labelled with an obligation to pay, or an electronic signature) and, for paid services, when the payment provider confirms payment.
2. The Operator keeps an append-only record of the document identifier, version, content hash, date, time and acceptance method. You may request a copy of the record and of the accepted version at any time at «contacts.legal.address». Each version is archived at «public_route»/v/«version».
3. Acceptance by a person acting for an organisation is a representation that the person is authorised to bind that organisation. Where the Operator requires verification of that authority, the service for the organisation is not activated until verification is complete.
4. The Operator may rely on an electronic signature produced through its signature provider as the signature of the signatory under Regulation (EU) No 910/2014 and, for the UK, the UK eIDAS regulation.
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Service levels (B2B)
1. Monthly uptime target: 99.5% measured at the API edge excluding scheduled maintenance (notified 48 hours in advance, max 8 hours/month) and force majeure.
2. Service credits: 99.0–99.49% → 5% of monthly fee; 98.0–98.99% → 10%; below 98.0% → 20%. Credits are claimed within 30 days and applied to the next invoice. Credits are the sole remedy for availability shortfalls.
3. Support: business days 09:00–18:00 CET; P1 response 1 hour, P2 4 hours, P3 next business day.
4. Data export on termination: available in a machine-readable format for 30 days after termination; thereafter deleted under C16.
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Standard contract terms
Content, licence to Operator, moderation
1. You retain ownership of content you upload. You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, display, distribute and create derivative works of your content for the purpose of operating, promoting (listing content only) and improving the service, for the term of your account plus the period required for backup and legal retention.
2. You warrant that your content does not infringe third-party rights and is not unlawful.
3. The Operator may remove or restrict content that it reasonably believes is unlawful, infringes these terms or creates a risk to users, and will inform you of the reason and the review route.
4. All platform software, designs, models, trade marks and data compilations are owned by the Operator or its licensors. No licence is granted except as stated.
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Data roles
1. Platform data. The Operator is the controller of personal data processed to operate the platform: account, identity verification, acceptance records, payments, security, support, communications and analytics.
2. Provider supply data. Where a provider supplies services to a customer through the platform, the provider is an independent controller of the data it needs for that supply (booking, order, clinical, educational or professional records), and the Operator is a controller of the platform-level record of the transaction. Each party complies with its own obligations; neither acts for the other.
3. Processor services. Where the Operator processes personal data on behalf of a business customer under the customer's instructions (for example an enterprise tenant's employee data), the Data Processing Agreement (DAT-01) applies and governs; it is signed as part of the order.
4. Sharing between SET platforms. Personal data is not shared with any other platform operated by the Operator or its group unless you enable the specific destination in your settings. Enabling one destination does not enable others, and you may disable it at any time.
5. International transfers. Personal data is stored in the European Economic Area (or, for wellbridge.uk, the United Kingdom). Where a processor outside those areas is used, the transfer is covered by Standard Contractual Clauses or the UK Addendum/IDTA, listed in the subprocessor annex.
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Changes to the terms
1. The Operator may amend these terms for legitimate reasons: changes in law, in the service, in security or fraud prevention, in the payment provider, or to clarify wording. The Operator notifies you of material changes by email and in-product at least 30 days before they take effect (immediately where required by law or security).
2. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid period affected. Continued use after the effective date is acceptance; for major changes the service asks you to confirm acceptance at your next sign-in.
3. Every version is archived with its date and content hash at «public_route»/v/.
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Liability
1. Except for the excluded liabilities in paragraph 3, each party's total aggregate liability arising out of or in connection with the agreement in any contract year is limited to the fees paid or payable by the customer to the Operator under the agreement in the 12 months preceding the event giving rise to the claim.
2. Neither party is liable for indirect or consequential loss, loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data (except for the Operator's obligation to restore from its last available backup).
3. The limits do not apply to: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; the customer's payment obligations; a party's breach of confidentiality; a party's indemnity for infringement caused by its own content; or any liability that cannot be limited by law.
4. Service credits under the SLA are the customer's sole and exclusive remedy for service availability shortfalls.
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Governing law and forum
This agreement is governed by Spanish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the city of Barcelona have exclusive jurisdiction, without prejudice to either party seeking interim relief in any competent court.